Frequently asked questions
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Getting started
Do I need technical skills to open a store?
No. Sign up with your name and email, choose your store's name and link, then add products from a simple form. No code, no complicated settings.
How long does it take to open a store?
About two minutes to sign up. Your store is visible to customers as soon as you publish your first product.
What is my store link?
You choose it when you sign up, in the form app.sougya.com/s/your-store. Each product also has its own link that you can share on its own.
Can I change my store's name and logo later?
Yes, from the "Store settings" page in your dashboard: name, description, logo, and the contact details shown to customers.
Can I add photos to my products?
Yes, up to four photos per product. They are resized automatically so they load fast on phones.
Orders and payment
How do customers order?
They add products to the cart, then enter their name, phone number and address. No account needed.
Which payment methods are available?
Cash on delivery. You receive the order, call the customer to confirm it, and ship it.
How do I track an order?
Each order has a status you change from the dashboard: new, processing, shipped or cancelled.
What happens to stock if I cancel an order?
The quantities go back into stock automatically. And every new order reduces the available quantity, so customers can't order more than you have.
Advertising
What is the landing page?
Each product's link is its landing page: photos, price and a direct order form where the customer picks their province, town, and home delivery or office pick-up, and sees the total including delivery before confirming. Put that link in your ad.
Can I connect my Facebook and TikTok pixels?
Yes, with no limit: Facebook, TikTok, Snapchat and Google. Add the ID from the "Pixels" page, and view, add-to-cart and purchase events are sent automatically with the order value.
Can I send orders straight to my delivery company?
Yes. Connect your account at a delivery company running on ECOTRACK (DHD, Conexlog, World Express and others) with the API token from your ECOTRACK Expéditeur account, then send one or many orders at once and get the tracking number and shipping label.
Account and plans
Which languages does the platform support?
Arabic, French and English, in the dashboard and in the store.
Can I work with a team?
The platform is built on roles: owner, manager and staff, each with its own permissions. Your team is included in the subscription.
Is my customers' data safe?
Order data is visible only to your store's team. We don't sell it or share it for marketing. Details in the privacy policy.